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What
is this site about?
cakedeliveryindia.com offers a gifting service through which you can send
quality gifts to friends and families in India. This service
is available for select gift items and cities in India.
Are there any delivery fee or any additional charges?
We don't charge any additional fee for any item available
for Gifting in India, the price is inclusive of shipping
and delivery within India.
What credit cards do you accept?
We accept Visa, MasterCard and American Express to enable
us to take orders from any part of the world.
Can you deliver my message with the gift?
Your gift message will be written on a card that accompanies
your gift. Please be sure to include your personalized message
at the time of placing your order in the box provided in
the shopping cart.
Do you share my data with your partners for marketing?
We have a strict privacy policy. We will never share your
data outside of cakedeliveryindia.com. All your information will
be kept confidential.
How long does it take for the products to be delivered?
Flowers and cakes can be delivered within 1 to 3 days.
Non-perishable gift items, which are sent by courier, take
approximately 4-7 business days for the gift package to
be delivered.
From where are the items bought?
Perishable products like flowers and cakes are bought from
the best addresses in the delivery town, which have been
renowned for their quality for years. Non-Perishable items are bought from renowned dealers in
New Delhi.
How are the item delivered?
All the perishable items like cake, flowers, sweets etc.
are hand delivered to the address. Renowned courier service
from New Delhi (India) is used to send non-perishable items
like toys etc.
When is the delivery made? Can I decide the time
when the gifts will be delivered?
In case of perishables like flowers and cakes, we will try
our best to accommodate any requests for specific time deliveries.
However, sometimes due to inescapable conditions it is not
possible to deliver gifts at a particular time. But requests
for broad time zones, like morning, afternoon etc. are accepted.
We cannot entertain any requests for delivery before 9 AM
or after 8 PM.
How will you deliver one gift comprising of various items?
The renowned vendor from the city where the gift is to be
given delivers flowers, Cakes, Sweets and Chocolates. Whereas
courier service from New Delhi (India) is used to send all
other items. We can not ensure delivery of perishable items
like Cakes, Chocolates, Flowers, Sweets etc. along with
non-perishables in one lot or at one time.
What happens if the flowers/cakes are not delivered
in time?
Once you place your order, we will try its utmost to deliver
the gift at the place and date you have specified. Circumstances
beyond our control like difficulty in tracing the recipient's
address or natural calamities like cyclone, flood and even
irritants like roadblocks and traffic jams may hinder our
goal to deliver promptly. If the delay in delivery is on
our part - we will refund your order. No claims for refunds
can be entertained if the delay is not due to our fault
or if they were caused by reasons beyond our control, including
but not limited to riots, curfews, traffic or access restrictions
or any situations not in our control.
What happens if the recipient is not at home when
the gift arrives?
If the recipient is not at home a note is left on the recipient's
door with a local contact number, informing them of the
arrival of the gift. In such case, if the recipient does
not contact us or contacts us so late that the perishable
gift gets spoilt, it will not be our responsibility to provide
a replacement.
Do you guarantee delivery of the gifts on the date
specified in the order?
The local city associates make delivery of perishables and
unless there are problems caused due to Holidays (local
or unexpected) or wrong address/non availability of anyone
at the address or similar problems, the deliveries do not
fail. In case of non-perishables, the gifts are handed over
to the courier company and there can be in some cases a
delay or an early delivery.
What about deliveries to Hospitals, Hotels, Marriage
Halls etc. at specific times?
Requests of this kind will be handled on case-to-case basis.
Most hospitals and hotels do not allow the flowers to be
sent to the room.
Is delivery possible on Holidays and Sundays?
In India, it is not possible to send items through courier
on Sundays and Public Holidays. However, deliveries are
made either on the previous date or on the next date. In case of flowers/cakes/chocolates, efforts are made to
deliver even on Sundays or Holidays. For specific cities
or items, you may inquire from us in advance over E-mail
about the possibility of delivery on Sunday or a Holiday.
We shall promptly respond.
How do I know that the gift has been delivered
on time?
We generally Mail to the Client regarding confirmation of
Order and update the status of the order within 48 HRS of
delivery.
What if you don't deliver or deliver late?
Sometimes due to inescapable circumstances, orders cannot
get delivered or are delivered late. In such situations
we will not be liable for any claim, damages or refund.
In exceptional cases and after examining all the circumstances,
we may offer a refund in full or in part. Refunds given
earlier to the user or to some other user on similar or
different circumstances do not create any precedence or
right with any customer to get or claim any refund or damages.
Can I cancel my order once the payment is made?
We strive for your complete satisfaction. Hence we waste
no time in fulfilling your expectations. So any request for cancellation of orders placed shall not
be entertained.
Will I get any confirmation regarding the execution
of my order?
Yes, you will get two emails; one email on confirmation
of order and another after the delivery is made with details
of who received the gift, when and a return message from
the recipient, if they decide to send one to you.
Which courier service do you employ?
We use all major courier services for delivering orders
in India.
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